Returns & refunds

A problem? We fix it fast.

Whether it's a subscription that won't activate or a faulty accessory, here's exactly what you're entitled to — no detours.

< 2hto activate your subscription

Activated within 2h

Refunded if we couldn't activate

Subscription replaced if it breaks

Manufacturer warranty on accessories

How it works

On WhatsApp or from the Help page, with your order number (DRF-…) or ticket reference (SUP-…).

We review your request and reply the same day.

Depending on the case: access replaced, product taken back or exchanged, or full refund.

If we couldn't activate your subscription on our end, you're refunded in full.
If it stops working for reasons unrelated to misuse, we replace your access at no extra cost.
No automatic charges: you only pay what you confirm, nothing without your consent.

Any defect found on delivery is taken back or exchanged — contact us within 7 days with your order number.
Accessories also come with the applicable manufacturer warranty.
For any other case, message us with your reference: we find a solution case by case.

Our team replies on WhatsApp, usually within minutes.