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Drifty
Returns & refunds

A problem? We'll find a solution with you.

Subscription that won't activate, defective or non-conforming accessory: here is what applies, plainly.

7 daysafter receipt to report a defect
Activation after payment is verified
Full refund if activation is impossible
Access fixed or replaced if the issue is on our side
Manufacturer warranty where applicable

How it works

1

Contact us

On WhatsApp or from the Help page, with your order reference (DF-…) or support request reference (SUP-…), and a description of the problem.

2

We check

We review your request and may ask for photos if useful. We reply on WhatsApp or through your support request.

3

A suitable solution

Depending on the case: access fixed or replaced, product exchanged or replaced, or a refund. Return arrangements are given to you before anything is shipped.

Subscriptions & digital keys

  • If we cannot activate your subscription for reasons on our side, you are refunded in full.
  • If the delivered access malfunctions, we assist you, then fix or replace it when the issue is Drifty's responsibility. If the service cannot be restored, we consider a refund proportionate to the part not provided.
  • Once a working access has been delivered, a change of mind does not entitle you to an automatic commercial refund, without prejudice to your legal rights. The refund timeframe and method are communicated once the request is approved.

Drifty Tech accessories

  • You have 7 days after receipt to report a product that was defective on arrival or does not match your order, with your order reference and a description.
  • After checking, we offer a suitable solution: exchange, replacement or refund depending on the case. For a confirmed defect or an error on our part, no corrective costs are charged to you; return arrangements are given before anything is shipped.
  • This 7-day period is neither a manufacturer warranty nor a general right of return for a change of mind. The manufacturer warranty is only stated when it applies to the product and appears on its page. These rules do not replace your legal rights.

A question about your order?

Write to us on WhatsApp with your order reference: we reply as soon as we can.