Question 1

How do I place an order?

Accepted Answer

Choose your items, add them to the cart, then enter your details and payment method. Your order is saved with a DF-… reference, and you finalise it with our team on WhatsApp.

Question 2

When is my order confirmed?

Accepted Answer

Your order is first saved with a DF-… reference. For advance payment, it is confirmed once the payment has been verified. If payment on delivery is accepted, our team confirms availability and terms with you; you pay at handover. Opening WhatsApp does not count as confirmation.

Question 3

Which payment methods do you accept?

Accepted Answer

Wave and Orange Money, as well as cash at handover for some orders with delivery. The methods actually available are confirmed according to your order.

Question 4

Can I pay on delivery?

Accepted Answer

Yes, for some orders with delivery: cash payment at handover must be accepted by our team, who confirm availability and terms with you. It is not offered for subscriptions or digital games, which are paid by Wave or Orange Money.

Question 5

Do I need to send proof of payment?

Accepted Answer

A screenshot of your payment helps our team find the transaction, but it is not validation: activation happens after the payment has actually been verified. Never send your Wave or Orange Money secret code, or a validation code received by SMS.

Question 6

I paid but haven't received my access: what should I do?

Accepted Answer

Write to us on WhatsApp or open a request from this page, with your order reference (DF-…) and the payment method used. We check the payment and tell you what happens next. If activation is impossible through our fault, you are refunded in full.

Question 7

How do I find my order reference?

Accepted Answer

It appears at the end of the order, on the receipt (DF-…). If you have lost it, write to us on WhatsApp with your name and the phone number used for the order: we will find it.

Question 8

Can I change or cancel an order?

Accepted Answer

Contact us as soon as possible on WhatsApp with your order reference. As long as the payment has not been verified and the product has been neither delivered nor activated, we review your request; after that, the return and refund conditions apply.

Question 9

How long does activation take?

Accepted Answer

Activation generally takes less than 2 hours during processing hours, after the payment has been verified. This time varies with the time of the order and the availability of the service; if there is any further delay, our team lets you know on WhatsApp.

Question 10

What is the difference between the plans offered?

Accepted Answer

Each listing shows its plans, their duration and their price, which vary from one platform to another. For Netflix, the individual profile gives access to a dedicated PIN-protected profile on a shared account, for watching on one screen at a time; the Premium private account is entirely reserved for your use, with 5 profiles and up to 4 simultaneous screens.

Question 11

Can I use my existing account?

Accepted Answer

It depends on the platform and the plan: some subscriptions are provided on an account or profile created for you, others can be activated on an existing account. The subscription listing or our team confirms this before purchase.

Question 12

Which devices are compatible?

Accepted Answer

Compatibility depends on the platform chosen. Check the subscription listing or write to us before buying if you have any doubt about your device.

Question 13

How many devices can be used at the same time?

Accepted Answer

It depends on the platform and the plan, and is shown on the subscription listing. For Netflix: the individual profile is watched on one screen at a time; the Premium private account allows up to 4 simultaneous screens (its 5 profiles separate preferences and histories, they do not give 5 screens).

Question 14

When does my subscription start and end?

Accepted Answer

Your subscription starts when it is activated, for the duration of the plan purchased (1, 3, 6 or 12 months). To simplify renewals, Drifty groups expiry dates on the 10th and the 25th: activation from the 1st to the 15th, expiry on the 10th of the final month; from the 16th to the last day of the month, expiry on the 25th. The first period may therefore differ by a few days from a duration counted date to date. Before activation, any date shown is indicative; we give you the start and end dates at activation. If you renew before expiry, the new period starts after the period already paid for and keeps your expiry date on the 10th or the 25th.

Question 15

How do I renew my subscription?

Accepted Answer

Write to us with your order reference, or use the renewal link sent to you: the subscription is added to your cart. If you renew before expiry, the new period starts after the period already paid for and keeps your expiry date on the 10th or the 25th. Our team may write to you on WhatsApp before the expiry date, but you can also contact us at any time. No automatic debit is made without your explicit authorisation.

Question 16

What happens after expiry?

Accepted Answer

On the expiry date, your subscription is considered finished and access is no longer guaranteed. If you reactivate it, the period starts again from the actual reactivation, with no charge for the days of interruption, then the rule of expiry on the 10th or the 25th applies.

Question 17

Can I change plan?

Accepted Answer

Write to us with your order reference: we review your request according to the platform and the current period. No change is made without your agreement.

Question 18

What should I do if the login details don't work?

Accepted Answer

Check there is no typing error (capitals, spaces), then write to us on WhatsApp with your order reference and a screenshot of the error message. We correct or replace the access when the problem lies with Drifty.

Question 19

What should I do if the platform asks for a code?

Accepted Answer

Write to us on WhatsApp with your order reference, stating the message displayed: we tell you what to do. Never share a secret payment code (Wave, Orange Money, card).

Question 20

When is a replacement or refund possible?

Accepted Answer

• Activation impossible through our fault: full refund.
• Access delivered but faulty: support, then correction or replacement when the problem lies with Drifty. If we cannot restore the service, we consider a refund suited to the part not provided.
• Change of mind after delivery of working access: no automatic commercial refund, without prejudice to your legal rights.
The refund time and method are given to you once the request has been approved.

Question 21

Where do you deliver?

Accepted Answer

We deliver in Dakar and the regions, according to the terms offered for the order. Subscriptions and digital games have no physical delivery.

Question 22

What are the delivery costs and times?

Accepted Answer

In Dakar and the suburbs, allow 24 to 48 hours as an estimate, to be confirmed according to availability and your address. For the regions, the time depends on the carrier and the destination. Costs and timing are given to you before final validation.

Question 23

How do I track my order?

Accepted Answer

Your order reference (DF-…) is given to you at validation. Send it to us on WhatsApp at any time to find out the status of your order.

Question 24

What should I do if the product is wrong or faulty?

Accepted Answer

Report it within 7 days of receipt, with your order reference and a description of the problem; you may be asked for photos. After checking, we offer you an exchange, a replacement or a refund as appropriate.

Question 25

How does the 7-day report work?

Accepted Answer

You have 7 days after receipt to report a product that is faulty on arrival or does not match your order. This period is neither a manufacturer's warranty nor a general right of return for a change of mind, and it does not replace your legal rights.

Question 26

Is there a warranty for this product?

Accepted Answer

The manufacturer's warranty is only presented when it applies to the product and is documented on its listing. If there is no information, contact us before buying to find out.

Question 27

How does a return work?

Accepted Answer

After your report, our team checks the request and then gives you the return terms before anything is sent. Do not ship anything until you have received these instructions.

Question 28

Who pays the costs when a defect or a Drifty error is confirmed?

Accepted Answer

When a defect or an order error attributable to Drifty is confirmed, no corrective cost is left for you to pay. Support gives you the terms before anything is sent.

Question 29

What format is the product sold in?

Accepted Answer

These are digital games for PlayStation: no disc, no physical delivery. Each listing shows the game and the version available (PS4 or PS5).

Question 30

Which console and region are compatible?

Accepted Answer

Only PlayStation consoles are offered for now: the console and version (PS4 or PS5) are shown on the listing, along with the required region where relevant. If any information is missing, contact us to confirm it before buying.

Question 31

How is the game delivered and installed?

Accepted Answer

The method of supply, the compatible console and any region conditions are specified before you pay. Check the game listing; if any information is missing, contact us to confirm it before buying. Installation instructions are sent to you with the digital delivery.

Question 32

Do I need an existing account?

Accepted Answer

It depends on the game. This information appears in the "Before you pay" block on the listing; otherwise, contact us before buying to confirm it.

Question 33

What should I do if there is an activation problem?

Accepted Answer

Write to us on WhatsApp with your order reference, the version (PS4 or PS5) and a screenshot of the message displayed. If activation is impossible through our fault, you are refunded in full.

Question 34

What conditions apply after delivery?

Accepted Answer

The same rules as for subscriptions: support then correction or replacement if the problem lies with Drifty, and no automatic commercial refund for a change of mind after delivery of working access, without prejudice to your legal rights.

Question 35

What kinds of sites and applications do you build?

Accepted Answer

Drifty offers two fixed-price options, Showcase site and catalogue and Shop with management, as well as projects on quote: booking, online payment, client area, internal tool, web-mobile application or management software (ERP). Prices and details are on the Services page.

Question 36

How do I request a study or a quote?

Accepted Answer

Go to "Talk about my project": a four-step brief, saved with a reference, after which our team replies on WhatsApp with a free study of your project, before any commitment. A detailed quote is then drawn up.

Question 37

What information and content do I need to provide?

Accepted Answer

The form asks for the type of project, the integrations you want, a description of your business and goals, and your contact details. The content needed for the work (text, images, catalogue…) is specified with you once the project has been scoped.

Question 38

What does the service include?

Accepted Answer

Showcase site and catalogue: presentation, catalogue and ordering on WhatsApp. Shop with management: catalogue, cart, saved orders and dashboard. For a custom project, the scope is defined in the proposal, validated with you before work begins.

Question 39

Are the domain and hosting included?

Accepted Answer

The domain and hosting are included for the first year in our Showcase site and catalogue and Shop with management offers. Their renewal is then paid for, on the terms specified in your quote. For a custom project, the included items are defined in the proposal.

Question 40

What costs come back after the first year?

Accepted Answer

Renewal of the domain and hosting is paid for after the first year, on the terms specified in your quote. No amount is published at this stage.

Question 41

Can I manage my products and orders myself?

Accepted Answer

With Showcase site and catalogue, you present your business and catalogue and receive orders by WhatsApp, without merchant administration. With Shop with management, orders are saved and a dashboard lets you track them.

Question 42

Is online payment included?

Accepted Answer

Not in the fixed offers: Shop with management provides for payment on delivery or at handover. Online payment and advanced features are scoped and quoted separately.

Question 43

What are the timelines?

Accepted Answer

No standard timeline is announced: it depends on the nature and scale of the project, and it is set with you in the quote, before work begins.

Question 44

How do the deposit and balance work?

Accepted Answer

Development services can be paid as a deposit then a balance. The amount, schedule and terms are agreed with you in the quote before anything starts; no percentage is set in advance.

Question 45

Are changes and maintenance included?

Accepted Answer

Changes after delivery and maintenance are specified according to the chosen offer or in your quote; anything not listed there is discussed with you before being done.

Question 46

What access and items are handed over on delivery?

Accepted Answer

The access and items handed over on delivery are specified in the quote.

Question 47

How do I contact the team?

Accepted Answer

WhatsApp is the most direct channel; you can also write to contact@driftysn.com or open a request from this page. The FAQ is available 24 hours a day; the team replies as soon as possible.

Question 48

How do I open and track a request?

Accepted Answer

Fill in the "New request" form on this page: you are given a SUP-… reference. To follow progress, use the "Track my request" tab with this reference and your phone number.

Question 49

What is the difference between a DF-… and a SUP-… reference?

Accepted Answer

DF-… identifies an order placed on the site; SUP-… identifies a support request. For a request about an order, give both if you have them.

Question 50

What information should I give to get help?

Accepted Answer

Your order reference (DF-…), the name and phone number used, a description of the problem and, if useful, a screenshot. Never share a secret payment code or a card number.

Question 51

What data is kept?

Accepted Answer

We keep the data needed for your orders, subscriptions and support requests (name, phone, delivery address if necessary, content and status of orders). For payments, we track the amount, reference, method and status. We neither ask for nor keep any card number or secret code. Details are in the privacy policy.

Question 52

How do I request a correction or deletion?

Accepted Answer

Write to contact@driftysn.com or contact us on WhatsApp stating your request; we may ask you to prove your identity before answering. Details are in the privacy policy.

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