Terms of Sale
1. Purpose
These Terms of Sale govern the sale of digital subscriptions, tech accessories and web development services by Drifty, to any customer placing an order via the site or WhatsApp.
2. Ordering
Orders are placed by selecting the desired items, entering your details and payment method, then finalizing with our team via WhatsApp. The order is first recorded with a DF-… reference. For advance payment (Wave, Orange Money), it is confirmed once the payment has been verified. If payment on delivery is accepted, our team confirms availability and arrangements with you, and payment is collected at handover: a confirmed order is therefore not always a paid order.
3. Price and payment
Prices are shown in CFA francs (FCFA), all taxes included. The announced payment methods are Wave, Orange Money and cash; the methods actually available are confirmed per order. Advance payment (Wave, Orange Money) is due before the order is processed. Cash payment, reserved for orders with delivery accepted by our team, is collected at handover. For development services, a special agreement may provide for a deposit followed by a balance.
4. Delivery of subscriptions
Subscription credentials or invitations are sent via WhatsApp after the payment has been verified, usually within 2 hours during processing hours; this timeframe varies with the time of the order and service availability, and our team informs you of any additional delay. The subscription starts at activation, for the duration of the plan bought. To simplify renewals, Drifty groups expiry dates on the 10th and the 25th: an activation from the 1st to the 15th leads to an expiry on the 10th of the end month, an activation from the 16th to the last day of the month to an expiry on the 25th; the end month depends on the plan. The first period can therefore differ by a few days from a duration counted date to date. Before activation, any date is indicative; final dates are communicated at activation. A renewal before expiry starts after the period already paid and keeps the expiry on the 10th or the 25th.
5. Delivery of accessories
Drifty Tech accessories can be delivered in Dakar and the regions of Senegal, according to the arrangements offered for the order. In Dakar and its suburbs, 24 to 48 hours is an estimate, to be confirmed depending on availability and address; for the regions, the timeframe depends on the carrier and destination. Costs and timeframe are communicated before the order is definitively validated.
6. Warranty and after-sales service
If a subscription malfunctions for reasons not attributable to misuse, Drifty assists the customer, then fixes or replaces the access at no extra cost when the problem is Drifty's responsibility; if activation is impossible on its side, the order is refunded in full. For accessories, the customer has 7 days after receipt to report a product that was defective on arrival or does not match the order; after checking, a suitable solution (exchange, replacement or refund) is offered. This period is neither a manufacturer warranty nor a general right of return for a change of mind. The manufacturer warranty is only stated when it applies to the product and appears on its page. These provisions do not affect the customer's rights under applicable law.
7. Web development services
Any development service (showcase site, e-commerce, application, ERP) is subject to a detailed quote and prior agreement on scope, timelines and payment terms before work begins.
8. Applicable law
These Terms of Sale are governed by Senegalese law.